To generate a DXDIAG report, please follow the steps below:
1. From the Windows desktop, press and hold the Windows Key (Microsoft Logo) and the R Key together at the same time to open the Run Window,
2. Type DXDIAG and click OK:
runwindow.png 
Note: Click No if you are asked to check whether your drivers have been digitally signed. 
3. From the DirectX Diagnostic Tool window, click on Save All Information...:
dxdiag.png
4. In the Save As window, designate where the file will be saved (Desktop or other easily accessible location) and then click Save.
5. Attach the saved file to a new or existing ticket for us to review.